Work through email in a familiar inbox while keeping the customer and the next action close. Switch between accounts or review them together without changing the way you read mail.
For people handling customer correspondence and daily follow-up.
When email, account history, tasks, and service activity live apart, every reply becomes a search mission—and important messages wait.
Each capability stays connected to the customer, work, people, decisions, and operating context around it.
Bring supported email accounts into one mail experience and switch between an individual mailbox and the combined view.
Read the thread, review available customer context and use the mailbox’s follow-up views to decide what needs a response.
Review calendar events alongside email and choose the supported scheduling action when the conversation needs a meeting.
Begin simply, configure deeply, and keep the system understandable as the business grows.
Keep the mailbox understandable.
Bring the day’s correspondence together.
Make the conversation easier to continue.
A unified inbox combines accounts you can access. It does not by itself imply shared queue assignment, collision detection or every team-mailbox control.
A practical sequence your team can review and own.
Open the message in its account or unified view.
Review the thread and available customer context.
Reply with the relevant information or attachment.
Use the calendar and follow-up views.
Explore the related workflows and choose the next step your team needs.
Answer with a complete relationship view and clear internal ownership.
Keep deal conversations, meetings, and next steps connected to the account.
Route high-volume enquiries and make response risk visible across teams.
The strongest rollout is the one your team can understand, adopt, and prove.
Yes. Inbox supports account switching and a unified view of the accounts available to you.
Inbox preserves the familiar mail-client experience. Use Desk when you need ticket queues, agent assignment and service controls.
Yes. Calendar views are available alongside the account’s mail.
Connect the mailbox under the most pressure and give the team the context, ownership, and follow-through to answer well.